We will confirm style, length, hair texture and color on all our wig orders before shipping item out to you our value customer.
All other hair products are returnable within 7 days of purchase. In order to get a full refund, you must return new and unopened items within 7 days of delivery for a full refund minus 10% restocking fee.*
Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges.
*You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (from 7-10 days), product inspection (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.